Conditions of sale
Orders & Payment
Prices on our website are shown as EUR €.
Goods ordered will be delivered to the address detailed on your order.
We accept payment by MasterCard, Visa , and PayPal.
To protect your privacy & security La Hormiga does not have access to your full credit card number when your payment is processed through our website.
We reserve the right to request validation of the purchaser, the method of payment used, the delivery address and any other aspect of the order before shipment to the purchaser.
All orders are subject to availability of stock.
We reserve the right to cancel any order and will promptly refund any money paid using the original payment method.
Exchanges, Returns & Refunds
14 DAY MONEY BACK GUARANTEE
OUR HASSLE FREE RETURNS POLICY
- All returns must be received within 14 days of dispatch.
- All returns must be received by us in the original unworn condition in which they were sent and must include all packaging, tags, warranties, leaflets, free gifts etc originally supplied by us.
- Returns that are incomplete, damaged, worn or returned without their original packaging, tags, warranties, leaflets, free gifts etc originally supplied by us may not be accepted and may be sent back to the customer at the customers expense.
FAULTY OR DAMAGED ITEMS
Before your order leaves, it is fully checked by our packing team. If you receive an item which is damaged or with a manufacturing fault please contact us immediately.
- It is your responsibility to ensure returned items are packed well and are protected from damage in transit.
- We suggest you use a return method that enables you to track the parcel as we do not accept responsibility for goods lost in transit.
All products supplied by us are covered by warranty as prescribed by Italian consumer law. However we do not cover negligent damage or wear and tear over time.